Lawrence Buena Verified

Open to freelance and full-time

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If you have a specific backlog, a broken workflow, or a support system held together with duct tape, send me the details.

I'll reply with a concrete plan, not a pitch deck. It helps to include which tools you run today, roughly how many tickets or orders you handle in a week, and the one thing you'd fix first if you could.

Ecommerce founders and operations managers who are past the "figure it out as we go" stage and need someone to own the support function, not just fill a seat in it.

SaaS teams that want a support specialist who understands the product layer, not just the ticket layer. And anyone who values clear documentation, honest communication, and fixing the root cause instead of patching the symptom.