01 / case studies
projects
The systems behind the numbers. Each one started as a problem in a live operation and ended as something the team could run without me watching it.
Cutting reply time 72% across a high-volume support inbox
Consolidated a growing ecommerce brand's scattered channels into one Front workflow, then cut average reply time 72% while handling 1,028 messages in three weeks.
What good support looks like in numbers
A 95% CSAT score and a 4.8 average rating from customers, with 19 of 20 reviews at five stars over three weeks.
An AI message composer that sounds like you, not a chatbot
A local Claude app that turns raw notes into polished emails, social DMs, and comment replies. Eighteen tones, a human-writing layer that strips AI-isms, and nothing ever leaves your machine.
A live-preview invoice generator with no backend
A purpose-built invoicing tool for a sales and operations team. Form on the left, rendered invoice on the right, print-ready PDF export, and every byte of data stays in the browser.
A cross-functional bug and logistics tracker
A shared Notion workspace that logs delivery, hardware, and software issues for an ecommerce operation running through third-party logistics partners, and tracks every one from report to resolution.
An AI CV screener designed to never drop a candidate
A proposed n8n workflow that reads CVs from Gmail, matches them to open roles, scores them with OpenAI, and alerts the recruiter only when a candidate clears the bar. Every failure gets logged, so nothing is silently lost.
Nightly CRM cleanup that knows when to stop
A proposed n8n workflow that finds duplicate contacts in Front every night, merges the safe ones, logs every action to an audit sheet, and posts a summary to Slack. Built to scale to tens of thousands of contacts.
Fulfillment at 100% accuracy
Ran end-to-end Shopify fulfillment for a global brand alongside fulfillment partners Portless and Dealersend, without a single order going out wrong.
Escalations engineers don't have to chase
Turned enterprise client bug reports into structured escalations with reproduction steps and root cause, shortening delivery timelines at Sana Labs.
Keeping a busy Discord healthy
Frontline moderation, dispute resolution, and community standards for a high-engagement Discord at Yellowstone Digital Media.